DMD Intelligence

Use Physician Email To Feed Your Health System

Jerrad Rickard, Director of Product Management: Email

Pizza night in my house can get pretty competitive. Everyone hovers around the table, ready to dive in for a slice, wanting to grab their share before anyone else gets it. In some ways, this reminds me of how healthcare organizations today compete for the limited attention of physicians in order to build and strengthen relationships, increase referrals, and ultimately grow their systems.

Personalization Matters

But just as there are different pizza toppings for different tastes, not all physicians will have the same needs. For health systems then, the need to tailor their messages to specific physicians is key, especially when trying to engage the physicians with the greatest potential to bring in more business. One way to start tailoring your communications is by segmenting your physician database.

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Topics: Health Systems Marketing, Email Marketing

Why You Should Care About CCPA Right Now

David Reim, Chief Privacy Officer

In terms of social policy, California is often considered a bellwether state. If California votes it in, other states better pay attention. And, although it isn’t the largest, the state of California holds a great deal of influence. The Golden State is the fifth largest economy in the world and is projected to surpass 40 million residents by 2019—representing approximately one out of every eight U.S. citizens (12.5 percent). California also has 12 percent of the nation's physicians.

Given the state’s impact, it’s no wonder that the California Consumer Privacy Act (CCPA) is becoming an important topic. Although the CCPA does not go into effect until January 1, 2020, there are crucial considerations you need to start thinking about right now.

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Topics: Email Marketing, Healthcare Marketing, Pharma Marketing

[Video] Determining The Right Length And Schedule For Emails

Jerrad Rickard, Director of Product Management: Email

Six seconds isn’t a lot of time, but it’s a crucial cut-off in email marketing. By the time you get to “six Mississippi,” the healthcare provider on the receiving end of your email message has made an important decision: delete or engage.

To ensure you grab your audience's attention in that elusive time frame, there are a few principles to put into practice.

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HCIC 2018: Things To Do In Scottsdale, AZ

Christopher Lee, Chief Commercial Officer, Healthcare

Scottsdale, AZ is known for its great fall weather, with temperatures averaging around 75 degrees in November. There’s also lots to see and do in the area. That’s why if you’re headed to the 22nd Annual Healthcare Internet Conference (HCIC), you’ll want to set aside a little time in your busy schedule to explore some of the highlights.

Whether you want to experience the art galleries, indulge in specialty food drinks, or visit Frank Lloyd Wright’s former residence, there’s sure to be something that appeals to your senses.

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Topics: Healthcare Marketing, DMD News

No Tricks, Just Treats: Deploying Valuable Email Content To Physician Candidates

Christopher Lee, Chief Commercial Officer, Healthcare

Healthcare staffing professionals are tasked with finding the "perfect match" for the hospital entities they represent. Thanks to a diminishing physician supply and increasing demand, that undertaking isn’t always achievable in its truest sense. Time constraints and an overfull docket of open positions often results in staffers pushing out a blanket list of open positions with no energy or resources for targeted—and thus valuable—communications.

So, instead of sweetening the deal with an inbox full of “treats” (aka: job incentives), candidates are left to weed through the same old posts with nothing to entice them to take further action. It’s not intentional trickery on the staffers’ part, but it does lead to a frustrated end user—one who might end up ghosting you in the end.

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Topics: Healthcare Marketing, Email Campaign Design & Deployment, Email Marketing

[Video] Optimizing CTAs For Better Engagement

Jerrad Rickard, Director of Product Management: Email

Have you ever received an email where you had to search high and low on how to take action? Unless it was something you were really interested in, chances are your search ended in a frustrated “forget it!” quickly followed by hitting delete.

A frustrated user is also less likely to engage the next time your healthcare marketing email lands in his inbox, a reaction brought about by the process of conditioning (in this case, negative conditioning).

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Topics: Email Campaign Design & Deployment, Healthcare Marketing

Is A Federal Data Privacy Law Coming?

David Reim, Chief Privacy Officer

Consumer data privacy is more than a “hot topic” these days; it’s become a major concern for many. The Cambridge Analytica breach involving millions of Facebook users was just one of the data disasters that exposed widening holes in personal data protection. As a result, regulations such as GDPR and the California Consumer Privacy Act of 2018 have been implemented in an attempt to attack the gaps.

The U.S. Chamber of Commerce is also entering into the discussion, with a recent statement proposing a federal privacy framework which would preempt state law on matters concerning data privacy. This federal structure, they claim, is necessary in order to provide “certainty and consistency to consumers and businesses alike.”

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Topics: Healthcare Marketing, Email Campaign Design & Deployment

[Video] Email Testing Basics: Getting Started

Jerrad Rickard, Director of Product Management: Email

The drive for increased personalization in marketing, regardless of industry, means those on the receiving end of marketing messages have become more fastidious of where they devote their attention. Email messaging that lacks relevance will likely fall to the bottom of a healthcare provider’s digital mail pile, while communications that provide timely, meaningful information rise to the top.

So, anytime you can learn more about your healthcare provider audience—and thus tailor messaging accordingly—you should never pass up that opportunity. Email testing is one of the most helpful ways to accomplish this.

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Topics: Healthcare Marketing, Email Campaign Design & Deployment, Email Marketing

5 Reasons Why Email Is The Best Way To Reach Your Docs

Christopher Lee, Chief Commercial Officer, Healthcare

Email is a convenient way to communicate: you can include as much detail as you need to, and people can read and respond to it on their own time. For these reasons and more, many healthcare marketers use email as a cornerstone of their strategy for communicating with their target audiences—including physicians, nurses, social workers, specialists, and more.

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Digital Pharma East 2018: 5 Sessions You Shouldn’t Miss

David Reim, Chief Privacy Officer

The Digital Pharma East conference is always high on my list of must-attend events. This year is no exception. The agenda is packed with more timely presentations than ever to select from, making it a particularly worthwhile trip.

With the growing intersection between online and offline channels, it’s becoming increasingly important for companies operating in the pharma and healthcare spaces to find a way to navigate. I am hopeful that some of the experts leading sessions will shine a light on possible paths to take moving forward.

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Topics: Pharma Marketing

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About the Blog

DMD President Roger Korman and his management team publish weekly articles on digital communication and technology in healthcare.

Articles are published that cover website visitor identity, the value of authenticated healthcare professional databases for use in multichannel marketing to physicians and healthcare professionals. DMD clients in pharma, hospital and health systems, agencies, and physician marketing companies rely on DMD's email and AIMSM technologies to improve communication with healthcare professionals across marketing channels.