DMD Intelligence

No amount of planning can prepare a business for a crisis such as COVID-19. At DMD, we started off 2020 expecting to help our clients connect meaningfully with healthcare professionals, as always. The pandemic worsened and everything changed.

Confronted with varying COVID-related challenges, we committed to learning—and evolving—to better support our clients and the larger healthcare community during this time. Despite the difficulties, DMD found ways to serve our clients and help them overcome unparalleled hardships.

The pandemic may not be over, but what we have learned will carry through 2021 and beyond. Here are our top reflections from 2020...

In early Q1, as COVID-19 began to directly impact the U.S., we saw a need at DMD to ensure we could continue to support our healthcare clients as they in turn worked to maintain consistent and critical communications to physicians, nurses, patients and other healthcare audiences. To ensure this consistency, we knew we would first need to ensure support for our DMD team.  

Beginning in March, we focused on providing a number of initiatives to support our team, several of which we feel are progressive even in this unprecedented situation. We hope to not only provide ideas to any organizations or individuals who may still be looking to extend pandemic support, but also to emphasize the importance we place on the individuals who make up the DMD team.

Health officials are calling on the public to embrace telehealth services as a safe means for the diagnosis of medical conditions and the on-demand delivery of medical services. As more companies include telehealth offerings in their employee benefits, there is a critical need to attract qualified healthcare professionals onto these platforms to match the consumer demand.

Leaders For Today (LFT), a national healthcare interim and permanent staffing company, just released a report regarding the perceived state of physician staffing. More than 200 hospital leaders from facilities of various sizes and locations were enlisted to take part. Upon completion, the report was entitled “The Candidates Don’t Exist.”

You can’t get much more blunt than that.

In a Medscape “One-on-One” interview with host Eric Topol, Ezekiel Emanuel, MD, PhD, argues that the direness of the physician shortage has been overstated. He believes the problem is, at its core, a time management issue. Dr. Emanuel cites additional contributing factors, such as maldistribution of rural versus urban markets and the misconception that once supply meets demand, everything will be okay.

The core purpose of marketing is to bring positive awareness to a product or service, with the hope that consumers will choose your goods or services over a competitor. Even if a brand doesn’t truly believe it’s the best, savvy marketers are still capable of convincing a portion of the public to buy.

It’s why some brands have the budget—and the chutzpah—to pay an insane amount of money for a Superbowl ad.

In part one of this blog, I explained why it’s imperative to ensure your marketing voice is heard above all the noise that accompanies healthcare recruitment. One way to accomplish that is through a strategic multichannel approach, which, when done properly, allows your voice to become the one of reason.

The first two traits of successful multichannel marketing I discussed were:

Did you know that the average person has up to 70,000 thoughts per day? That breaks down to approximately 50 unique cognitive functions every 60 seconds. Of course, most of them are useless and unimportant, passing through your brain at almost lightning speed. The human brain simply cannot process them all, at least without landing you in a straitjacket.

Modern society has only contributed to the rapid fire. CNN broke ground with its 24-hour news cycle back in June of 1980, which was only the beginning of the 24/7 trend. From social media and streaming content to virtual reality, there’s a lot going on.

An insightful Forbes.com article I came across discussed the difference between mobile-friendly marketing, what author Gabriel Shaoolian describes as “the bare minimum required in this day and age” and mobile-first marketing, which takes a step beyond the simplicity of mobile-friendly and standardizes mobile as the status quo in digital and multichannel marketing efforts.

The former had been acceptable, because until just a few years ago, desktop was the norm and mobile was the exception. The tables have turned.

“If you’re not talking to your customers, odds are your competition is.”

That’s a fairly common understanding in marketing. You drop the ball, someone else is sure to pick it up. Of course, for the purposes of hospital and health system recruitment, “customers” translates to “physicians,” but the core message still stands: It’s a competition.