DMD Intelligence

Jerrad Rickard, Director of Product Management: Email

Jerrad Rickard, Director of Product Management: Email

With his vast experience in email marketing, automation, and analytics, Jerrad Rickard is the Director of Email Development at DMD. Jerrad’s knowledge of “all things email” encompasses managing email deployments, establishing email marketing automation programs, and leading creative design for digital campaigns. In his 14-plus years in HCP marketing, Jerrad has developed and deployed thousands of successful email campaigns. Jerrad earned a Bachelor’s of Fine Arts in Web Page, Digital/Multimedia and Information Resources Design from The Illinois Institute of Art–Chicago.

Author's Posts

[Video] DMD Minute: Email Deployment

Jerrad Rickard, Director of Product Management: Email

Read rate is one of the most important key performance indicators (KPIs) for email. It’s also one of the most often overlooked. For successful campaigns, it’s important to understand—and then utilize—the read rate of your email deployments.


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Topics: Email Campaign Design & Deployment, Email Marketing, Email List Quality

Deployment Mistakes You Could Be Making And How To Fix Them

Jerrad Rickard, Director of Product Management: Email

Email campaign success involves a strategy that begins long before you hit the “send” button. A number of components factor into the deployment process. Without them, you risk damaging current and future campaigns.

It doesn’t matter if you’re targeting physicians or patients, the practices—and challenges—remain the same.

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[Video] Understanding Read Rate

Jerrad Rickard, Director of Product Management: Email

Read rate is one of the most important key performance indicators (KPIs) for email. It’s also one of the most often overlooked. For successful campaigns, it’s important to understand—and then utilize—the read rate of your email deployments.


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More Vs. Good: 6 Questions To Ask Your Email List Provider

Jerrad Rickard, Director of Product Management: Email

The phrase “More is not always better” has great validity—otherwise it wouldn’t be such a well-known quote. What’s often left off is the second half of the truism, “Sometimes, it’s just more.”

It’s an attitude that applies to healthcare marketing in a few ways, but particularly when you’re considering physician email lists. You can buy a database from any number of vendors and get hundreds, thousands, or even hundreds of thousands of email addresses—and believe you now have the avenue to reach all those healthcare providers’ inboxes.

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Topics: Email Marketing, Health Systems Marketing, Email List Quality

[Video] Driving Engagement With Physician Email

Jerrad Rickard, Director of Product Management: Email

I love a good road trip. As a father of four, I realize there are a lot of moving parts when we all pile into the car—the vehicle itself, the driver, a tuned-up engine, and guidance to our destination via a trusty GPS. These necessary parts provide a helpful analogy to all the components involved in an email deployment.

In this video, I break down how each element plays an integral part.

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Topics: Email Campaign Design & Deployment, Email Marketing

Optimizing Email Deployments For The Highest Read Rate

Jerrad Rickard, Director of Product Management: Email

When you send an email to your physician audience, the goal is not only for them to open it, but also to read it. You’ve spent the time and money to craft those emails and want that effort to be recognized.

Paying heed to your deployments’ read rate is imperative for ensuring you’re capturing the attention of physician recipients.

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Topics: Email Campaign Design & Deployment, Email Marketing

[Video] Email Authentication

Jerrad Rickard, Director of Product Management: Email

Authenticity is important in a variety of purchasing situations, from fine art to sports memorabilia. You’d be more than disappointed to find out something you spent your hard earnings on was not what it was made out to be, which is why guarantees are standard.

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Topics: Email Campaign Design & Deployment, Email Marketing

[Video] Email Testing For Better Results

Jerrad Rickard, Director of Product Management: Email

In order to optimize your email campaigns, there is one thing you need to be doing continuously: testing. If you’re just starting to test, we suggest you begin A/B testing with one variable at a time. Although A/B testing can be simple, such as identifying if a question or statement works better as a subject line, it’s important to establish an objective and hypothesis for your tests. This ensures you know what is being tested and why.

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Topics: Email Campaign Design & Deployment, Email Marketing

[Video] Email Campaign Results

Jerrad Rickard, Director of Product Management: Email

The rise of digital communications means our inboxes are fuller than ever. Think back to the overwhelm of Black Friday and Cyber Monday, when it seemed every single entity you’d ever given your email address to (and maybe some you didn’t) was emailing with some sort of offer. While those are exceptionally frantic days, using email as a regular means of communication will continue to grow.

How can you ensure your emails stand out in your healthcare providers’ overflowing inboxes? It starts with providing valueDoing so will condition your physicians to recognize your messages as important and worthwhile.

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Topics: Healthcare Marketing, Email Marketing, Email Campaign Design & Deployment

Email Gone Wrong: How A Bad List Can Destroy Your Campaigns

Jerrad Rickard, Director of Product Management: Email

Have you ever had a salesman try to sell you something you didn’t want? An unsolicited sales pitch can leave you with a bad taste in your mouth about the product or brand and in some cases cause you to avoid it forever.

You may be triggering a similar type of negative response if you’re sending marketing emails to people who haven’t given their consent to receive them. And, with bad email etiquette—and a bad email list, the problems don’t stop there.

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Topics: Email List Quality

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About the Blog

DMD President Roger Korman and his management team publish weekly articles on digital communication and technology in healthcare.

Articles are published that cover website visitor identity, the value of authenticated healthcare professional databases for use in multichannel marketing to physicians and healthcare professionals. DMD clients in pharma, hospital and health systems, agencies, and physician marketing companies rely on DMD's email and AIMSM technologies to improve communication with healthcare professionals across marketing channels.